Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Our customer help Dept is available 24x7 to reply to each of your assistance requests. Every ticket you send to us shall be responded to within no more than 1 hour. If your situation calls for the aid of an admin, we are going to send the ticket to the technician in charge and will let you know that the problem will soon be resolved.

  • Top quality support service

  • Professional Technical Assist Service

  • We offer round the clock technical support through a super–fast ticketing platform integrated into your Control Panel. You can contact us all the time about any of the software packages that come installed in advance on your virtual server, including the selected Operating System, the server management panel and our custom created Web Hosting Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • In the Web Hosting Control Panel that comes at zero cost with your virtual server, you can find an instructional Help section, containing all you should be aware of when running your web–sites and applications. We have included a wide array of how–to articles and video courses that display the general website maintenance responsibilities in an understandable manner.