Technical Support Channels
A 60–Minute Response Guarantee
All your help requests will be replied to within maximum 60 min after the support ticket or email has been received. If your issue calls for additional assistance from a sysadmin, we will forward the trouble ticket or the email to the person on duty, right away then leave a note to inform you that more time will be needed for arriving at the best solution. If you make use of our Admin Services package, all of the server administration services included there will be executed whenever you choose.
A First–Rate Help Desk Service
- We will be at your disposal 24x7 to reply to any queries that you may have connected with our Web Hosting Control Panel or any of the apps that we have preinstalled for you on the dedicated server. In case you also need help handling server administration tasks, you can check out our Admin Services package, which includes data backup disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus troubleshooting and software installation procedures.
An Easy–to–Navigate Help Area
Our Web Hosting Control Panel was installed by default for each Linux dedicated servers hosting package. Among its functions is a rather handy integrated knowledge base that will guide you step by step on everything that you can do. Most instructional articles have video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.