In case you have ever had a cloud web hosting account in the past or you've dealt with any kind of online service, you are probably aware from personal experience that for many things it's better to talk to a live person on the phone than to exchange tickets or e-mail messages. In order to find out more about a particular service before you decide to buy it or when something small-scale has to be done, for instance, it is really far easier and quicker to get it done live. When you're given the option to seek the advice of representatives over the phone, it is also very likely that you're dealing with an actual hosting supplier, not a reseller. The type of support that you'll get on the telephone differs between different suppliers - from standard issues to experienced technical support. Typically most suppliers supply pre-sales assistance and 1st level telephone support, while more complex tech matters are managed through e-mail and tickets.

Phone Support in Cloud Web Hosting

In case you choose to employ one of our Linux cloud web hosting packages, you will be able to get in touch with our support crew via phone for 14 hrs per day. We can help you choose the most suitable package for your websites because we think that it's better to discuss this kind of matters with a live person. In case you already own an account, we will help you with all of your sales/billing questions as well as general matters, even with some tech problems which don't involve a lot of time or escalation to a system administrator as it will be more appropriate to open a ticket for time-consuming issues and have the entire communication in one place. We now have phone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and talk with our agents.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there is always someone to help you if you have any queries about the semi-dedicated server plans that we provide. Whether you wish to learn more about the plans, you have some billing issue or some general issue, you can give us a call. Despite the fact that some more complex problems may need a ticket to give some time to our tech support team to analyze, we'll help you with countless technical questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United states of America, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we have an international number where you'll be able to contact us.