If you’ve ever got any questions in regard to the web hosting service or you face a problem with your sites, you will need to touch base with the web hosting company’s tech support team. It may not make a difference how swiftly they will answer when you've got a query of a generic nature, but a problem such as a misapplied web app update, for example, may lead to your website becoming broken or unavailable online. And the longer you have to wait for the support team to assist you, the longer the website will be inoperational. If you offer services or goods online, any outage will damagingly influence your site and you can lose current or potential customers. Lots of web hosting providers, primarily resellers, respond to e-mails and support tickets within 24 hours, but in the Internet age that’s much too long, as visitors will hardly ever come back to a site that’s not working properly for a long time interval.

One-Hour Response Guarantee in Cloud Web Hosting

In case you are using any of our Linux cloud web hosting packages and you’ve got an enquiry or chance upon a certain complication, you can get in touch with us 24x7x365 by opening a tech support ticket or by writing an email and we’ll make certain that you have a response in less than 60 minutes. In case the issue can be solved, we’ll do it before we reply to you, whereas in case there is something that you have to do on your end, we’ll provide you with all the necessary details – what settings to check, what possible solutions to try out, etc. Usually, you’ll obtain a response within no more than thirty minutes, so waiting around for hours and hours or even for more than 1 day to obtain help is something out of the question. Our sixty-minute reply guarantee applies to any query that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take full advantage of our stunningly fast support services. You’ll obtain an answer to any ticket posted from the hosting Control Panel or email sent to our customer and tech support team in less than 60 minutes. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes much less time to investigate and solve a problem. We’ll supply you with more details if the solution involves something that has to be done on your end. In case you get in touch with us during official holidays or weekends, the response time will be the same and since our support team is available to you 24/7, you’ll receive immediate help for any general, billing or technical issue no matter what time it is.