One-Hour Response Guarantee in Cloud Web Hosting
In case you are using any of our Linux cloud web hosting packages and you’ve got an enquiry or chance upon a certain complication, you can get in touch with us 24x7x365 by opening a tech support ticket or by writing an email and we’ll make certain that you have a response in less than 60 minutes. In case the issue can be solved, we’ll do it before we reply to you, whereas in case there is something that you have to do on your end, we’ll provide you with all the necessary details – what settings to check, what possible solutions to try out, etc. Usually, you’ll obtain a response within no more than thirty minutes, so waiting around for hours and hours or even for more than 1 day to obtain help is something out of the question. Our sixty-minute reply guarantee applies to any query that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take full advantage of our stunningly fast support services. You’ll obtain an answer to any ticket posted from the hosting Control Panel or email sent to our customer and tech support team in less than 60 minutes. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes much less time to investigate and solve a problem. We’ll supply you with more details if the solution involves something that has to be done on your end. In case you get in touch with us during official holidays or weekends, the response time will be the same and since our support team is available to you 24/7, you’ll receive immediate help for any general, billing or technical issue no matter what time it is.