A live chat is one of the ways of communication offered by some web hosting companies as a part of their support services. Depending on the provider, the chat is used for pre-sales, billing and/or technical support. This method of communication is faster in comparison to a support ticket and it will make it much less likely to misspell or misunderstand anything compared to a call with a representative. In addition, when the issue that you experience requires some time to be reviewed and resolved, you can do something else at the same time instead of just waiting, as you would have to do when you call. You can also take advantage of a live chat assistance service completely free as long as you have world wide web access even when your web hosting supplier is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

Together with the phone and ticket support, we provide live chat support as well. You will be able to get in touch with us every single day, including holidays and weekends, and we can give you more information about the Linux cloud web hosting packages that we provide in case you are not among our customers yet, or about general and billing questions if you already have an account. Although for strictly tech issues you'll need to open a trouble ticket to the technical assistance team, since such issues need additional time to be dealt with, you can still get in touch with us on our live chat for some tech information. For example, we're able to assist you to set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you a long time. Even if our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with all of our Linux semi-dedicated hosting packages, you'll be able to find the replies for any questions you have or get numerous issues resolved right away. Our chat service is online every single day, which means that you'll be able to get in touch with a representative even on holidays and weekends. In the event that you are not sure which plan is better for your websites or if our revolutionary cloud hosting platform matches some system requirements, you can come on our live chat before you purchase anything. If you are a present customer, you'll be able to obtain more info about account settings, billing issues and a number of common tech problems you may have, let's say when you can't install an e-mail account in a client on your personal computer. Our live chat will save you a considerable amount of time regardless where you are or when you get in touch with us.