Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting packages isn’t separate from the web hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any particular time with only a couple of clicks, without having to leave your account. The ticketing system comes with a quick-search box, so you can trace de facto any support ticket that you’ve already sent, in case you need it. You can also see knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to fix a specific issue before you actually send a ticket. The response time is no more than 60 minutes, which suggests that you can obtain prompt assistance whenever you need one and if our help desk support staff recommends that you should do something in your hosting account, you can do it straight away without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with us and you want to touch base with our customer service staff representatives, you’ll be able to open a support ticket directly from your Hepsia Control Panel instead of going through an entirely different customer support platform like you will have to do with the vast majority of web hosting providers on the market. Our integrated ticketing system will enable you to send a new ticket without any difficulty and to search through older tickets using a clever search filter. Also, you will be able to take a look at the relevant knowledgebase articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can accomplish all the aforementioned procedures without leaving your Hepsia Control Panel at any time, which suggests that in case you face any complication or have an enquiry, you can get in touch with our technicians and solve the issue at hand in less than 1 hour via a single support platform.