24/7 Customer Support in Cloud Web Hosting
We supply 24/7 customer, billing and technical support for all of our Linux cloud web hosting packages. Even if you aren't our customer yet and you have questions, we will help you in a timely manner and supply you with the necessary information, to give you the choice to make an informed decision when you obtain your new hosting account. We are available any time, including holidays and weekends, and we supply numerous options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have several telephone numbers all over the world, so that you're able to call the one that is closer to you. The maximum response time for the e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget all about waiting for several days to receive support for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you obtain a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and general questions. Our representatives can help you choose the perfect package or supply you with info about our servers, to confirm whether the system requirements for your sites are met. When you're an active client, you also have the option to get in touch with us via e-mail or through our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that if you use any of these two methods of communication, you'll get a reply within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you've employed the website hosting services of other service providers, even large ones, you can compare the reply time considering that it ordinarily takes a whole day for them to address a ticket.
24/7 Customer Support in VPS Hosting
If you buy a virtual private server from our company, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have several local telephone numbers in the U.S.A., the UK and Australia as well as a live chat service. If you are an active customer and you require help with a technical issue which requires more time to investigate or resolve, you'll be able to open a ticket through your billing account or you'll be able to send an email message and we'll handle the trouble and send you an answer within the hour. The response time is warranted 24/7, which includes weekends and holidays, but for the vast majority of issues it takes less than half an hour to get assistance. The support service covers the VPS plus all pre-installed software it comes with, so if you need help with third-party apps, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to get quick support in general, let alone when you operate an entire server, that's why every single dedicated server that we supply features 24/7 support with 1-hour response time guarantee whatever the matter. The service is free of cost for all problems with your server or the software that was installed by our admins during the setup, so you're able to contact us as many times as you'd like, even during holidays. You could either open a ticket from the billing area or you can send an email message, and the actual reply time for both rarely exceeds thirty minutes since we have admins available twenty-four hours a day. In case you require general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers that we have on 3 different continents or you could take advantage of our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you are able to include to your server package through the billing Control Panel.